Privacy Policy

At Guntier, your privacy is extremely important to us. This Privacy Policy explains the types of information we collect when you use our website and applications (the “Platform”), how we use and share that information, and the steps we take to protect it.

Guntier.com is owned and operated by Munshi Ram Wazir Chand, a company incorporated under the Indian Companies Act, 1956, with its registered office at A-65, Main Najafgarh Road, Rajouri Garden, New Delhi 110027.

Acceptance of Terms

By accessing or using the Platform, you agree to the terms outlined in this Privacy Policy. It forms a legally binding agreement between you and Guntier regarding the collection, use, and disclosure of your information. This Policy applies to all users, including contributors of content, messages, advertisements, and other materials on the Platform.

Information We Collect

Personal Information

Personal information includes details that can identify or contact you, such as your name, email, phone number, address, order details, and other user records. We collect this information when you:

Certain personal information may be shared with Design or Service Partners as needed to provide our services. All information provided to Guntier is considered voluntarily disclosed, and Guntier is not responsible for verifying its accuracy.

Social Media Information

If you log in via Facebook or Google, we may access basic profile information including your name, email, profile picture, and public details. This data is combined with other information we collect and is subject to the respective platform’s privacy policies.

Communication Data

We collect call and chat information between users and Design or Service Partners for service improvement, dispute resolution, and analytics. This includes timestamps, content, and frequency of interactions.

Age Restrictions

We do not knowingly collect information from children under 13. By using the Platform, you confirm that you are at least 18 years old or supervised by a parent or guardian.

Referral Information

When you refer a friend, Guntier may use the provided details solely to contact the referred individual. By sharing such information, you confirm that you have obtained their consent.

Payment and Financial Information

To process payments and provide services, we may collect bank account details, credit card information, PAN or Aadhaar details. This information is stored securely and used only to facilitate transactions and services.

Device and Location Data

We collect device and location information such as IP address, device identifiers, operating system, browser type, and location to personalize your experience and provide targeted services.

Cookies and Tracking

The Platform uses cookies, web beacons, and similar technologies to enhance your experience, track usage, and analyze website performance. You may adjust your browser settings to disable cookies, though some features may be affected.

How We Use Your Information

Service Delivery & Personalization

Information is used to deliver, maintain, and improve our services. This includes matching you with suitable Design or Service Partners, processing orders, facilitating payments, and offering personalized recommendations.

Customer Support

We use your information to provide support, resolve disputes, and respond to inquiries efficiently.

Communications

We may communicate with you regarding project updates, surveys, promotions, or account information via email, messages, or notifications.

Sharing Your Information

Guntier does not sell your personal information. We may share information with:

Data Security

We employ industry-standard physical, electronic, and administrative safeguards to protect your data. While we strive to protect your information, no system is completely secure.

External Links

The Platform may include links to external websites. Guntier is not responsible for their content or privacy practices.

Your Choices

Access and Correction

You can update your account and project details through your account settings or by contacting us at care@guntier.com.

Marketing Preferences

You can opt-out of promotional emails via instructions in the email. Non-promotional messages may still be sent.

Cookie Preferences

Adjust your browser settings to manage cookie usage.

Withdrawal of Consent

You may withdraw consent by contacting info@guntier.com. We may restrict access to services if consent is withdrawn.

Grievances and Disputes

Grievances

Report grievances within 24 hours to the Grievance Officer at info@guntier.com.

Dispute Resolution

All disputes are governed by Indian law and resolved via arbitration in Delhi, India, under the Indian Arbitration and Conciliation Act, 1996. Courts in Delhi have exclusive jurisdiction.

Last Updated: November 2025